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Installation FAQ

Over our many years of helping homes and businesses like yours, we have had the pleasure of building close relationships with over 2500 installers nationwide. This means that wherever you are, we will typically have an installer near you, should you require their service. Our installers are contracted to professionally assemble your game table at the best possible price. You can check some of the installation completed on our Shuffleboard Planet FACEBOOK PAGE - Link

Please note that remote locations may incur additional costs. If an installer deems your location as remote, we will inform you before processing your order. Installations during weekends and/or holidays will also incur additional costs that will have to be covered by the customer. Regular installation hours are between 8am-4pm, Monday to Friday.

Inside Delivery

Inside delivery means that we will ship the table to the local freight terminal, and our team of movers will take over the table, and deliver it inside the customer’s home. Please note that the base cost for this service includes inside delivery into the first room of the house without stairs included.

If the customer decides to have the table delivered to a second floor, or a basement with turns and stairs, the cost might increase for this service. The inside delivery does not include installation. Our movers will place the boxes into the room of choice, and leave. Please check the number of boxes delivered, and if the number of boxes matches the delivery receipt, please sign for the delivery. It is the customers responsibility that if boxes are missing, to note that on the delivery receipt.

It’s the customers responsibility to make sure that product he has purchased, can fit thru the front door or stairwell if it goes to a first floor or basement. If unsure, please contact us, we will send personnel to check your location.  

Inside Delivery & Professional installation

This is a A-Z service, where the customer is completely hands off. The game table is shipped to the nearest local freight terminal or in some instances directly to our installer. Once the table has arrived in the local terminal, the installer will contact you to set delivery date and time with you.

Once the installation date is set, the installer will show up with his team, they will unload and move the table inside the house and the professional installation will begin. Once the installation is completed, the installer will take few pictures, and they will remove the debris for you. This will conclude the White Glove Installation. Should you have any remarks, please let the lead installer know, and note the remarks on the installation receipt. Once you sign the installation receipt without any remarks, you are confirming that the installation was completed to a satisfactory level.

Please note that we reserve the right to change the installation cost for remote areas where there is less coverage with professional installers. Examples include mountains areas, Ski Resorts, Islands, Metro areas or but not limited to locations that are distant from major cities where installers are based. You will be informed promptly if you are in such an area.

Please note that that are exceptions that might increase the price of the White Glove Delivery, and they are as follows: 

  • 1 Set of Stairs 
  • 2 Set of Stairs 
  • 3 Set of Stairs 
  • Stairwell
  • Window entry 
  • Basement/Bilco Entry 
  • Onsite Travel Path > 100ft

Thank you for choosing Shuffleboard Planet today!